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I am not an employee, this is just my true feelings from my own personal experience.... Since my car accident and surgery back in October and my husband having health issues and a few over night visits to sparrow since December we have had plenty of experience lately... We have had nothing but excellent service. The nurses have been so helpful and listen to the patients, they make sure that not only the patient is comfortable but also the family members. Yes, I know that not all of them are as wonderful as others, but I wouldn't want to go anywhere else. The Doctors listen to the patient's and want to set up a plan of care that the patient will agree with. Regardless of this article, we will continue to go to Sparrow!!!